Frequently Asked Questions
We do things a bit differently than most lawn & landscape companies. We believe that the processes and systems we've developed truly create a much better customer experience. That being said, customers often have questions about our way of doing business. We've created this FAQ section to help people better understand us and our thought processes behind how we operate!
Yes! We accept all major credit cards, personal checks, and cash.
Yes! We accept all major credit cards, personal checks, and cash.
Our convenient online customer portal makes paying with a credit/debit card easy! In fact, you can even set up automatic payments to take the hassle out of paying your invoices!
What is a maintenance plan?
A maintenance plan is our way of creating convenience and transparency for our customers. We give our customers a list of our maintenenace services to choose from. We, then, take their choices and create a plan to keep their property maintained throughout the growing season. The total of the services is then equally divided and billed monthly throughout the year! We invoice from January through December as a way to keep payments low and consistent for our customers. Our customers know exactly what they owe each month with no surprises!
Can you mow my lawn shorter?
We don't mow lawns lower than 3.5 inches. Mowing lower puts our blades closer to the ground and increases the chances of causing damage or injury due to flying objects. Mowing lower can also damage or kill turf in periods of drought or in cases where lawns are not irrigated. Higher mowing heights stimulate deeper root growth and an overall healthier lawn. Longer blades of grass also shade the soil and prevent evaporation of moisture. If you’d like to learn more, feel free to give us a call.
When is my next scheduled service?
Past and future service dates can be viewed in our customer portal! To see these dates, log into the portal and navigate to the Jobsites item on the left menu and then click the visit schedule tab. Set your start and end dates and voila!
Can I set up auto pay?
Absolutely! Credit card or bank information can be entered into the portal through our secure server. Card information is stored securely with our card processor. We do not receive nor have the ability to view any card information. Portal instructions are available here!