Frequently Asked Questions

We provide residential and commercial landscape maintenance and construction services including weekly lawn maintenance, landscape bed weed control, mulching, seasonal cleanups, trimming and pruning, planter installations, landscape construction, and snow & ice management.

We primarily serve Westmoreland County and parts of Allegheny County, including Greensburg, Irwin, North Huntingdon, Latrobe, New Stanton, and nearby communities.

We operate Monday through Friday, 8:00 AM to 5:00 PM. During winter months, we offer 24/7 emergency snow and ice management for contracted clients.

TruScape was established in 2020 and has served homeowners and commercial properties across the region with reliable, detail-oriented service.

Yes. We are members of the National Association of Landscape Professionals (NALP), Pennsylvania Landscape & Nursery Association (PLNA), and the Westmoreland County Chamber of Commerce.

You can schedule online through our website. We prefer virtual consultations for convenience, but we can accommodate phone consultations when needed.

On-site consultations are $250 and include a detailed property assessment and a 2D design plan. 3D renderings and walkthroughs are available for an additional fee.

We perform a thorough initial weeding and apply a pre-emergent herbicide to prevent new weed growth. This helps bring beds to a manageable baseline before ongoing maintenance.

Yes. Residential plans are available in 8-month or 12-month schedules. Commercial GroundsCare is typically 7 months, and SnowCare is typically 5 months.

We begin with an initial consultation, then an on-site meeting as needed. After gathering details, we create a proposal with design and pricing. Once approved, we schedule and complete the work with ongoing updates.

Absolutely. You can submit inspiration photos, sketches, or site plans through our secure upload portal and we’ll use them to guide your design.

You can view service history, see crew photos, review invoices, approve estimates, schedule services, and submit work requests.

After signing up, you’ll receive a welcome email with a link to create your account. If the link expires, contact us and we will resend it.

Log into the portal, open the Requests tab, and submit a new request with details. Our team will follow up promptly.

Yes. You can add additional users from the Profile tab and assign permissions for viewing invoices or approving estimates.

Residential services are billed weekly after service. Commercial services are billed monthly, with invoices issued mid-month. We accept credit cards, ACH, and checks.

Log into the portal, go to the Profile tab, and add or edit your payment method.

Auto-charge automatically pays recurring invoices. Add a payment method in your profile and enable auto-charge with an optional monthly limit.

You’ll receive a notification to update your payment method. We recommend updating promptly to avoid service interruptions.

We occasionally offer discounts for early payment or annual prepayment. Contact us to discuss eligibility and current offers.